About the Role
As an Data Insights and Reporting Analyst, you will be part of a Strategy and Analytics team responsible for delivering meaningful insights, performance reporting and data visualisations that support operational and strategic decision-making. You will work with large and complex datasets to identify trends, uncover opportunities for improvement and provide actionable recommendations to stakeholders.
Key Responsibilities
- Develop and deliver performance reports, dashboards and data visualisations using a range of reporting tools and analytical techniques.
- Analyse customer and operational data to identify trends, patterns and performance drivers.
- Build meaningful insights that support evidence-based decision-making across business areas.
- Design and maintain dashboards that provide clear visibility of operational performance.
- Transform, cleanse and model data from multiple sources to support reporting and analytics requirements.
- Conduct statistical and trend analysis to identify service improvement opportunities.
- Prepare high-quality reporting and presentations for senior stakeholders and executive audiences.
- Ensure data governance, integrity and reporting standards are maintained.
- Collaborate with internal stakeholders to understand reporting requirements and deliver fit-for-purpose solutions.
- Contribute to continuous improvement initiatives that enhance service delivery and customer experience.
About You To be successful, you will demonstrate:
- Experience developing reports, dashboards and data visualisations that support business performance and decision-making.
- Strong analytical skills with the ability to interpret complex datasets and communicate insights effectively.
- Experience working with business intelligence and reporting tools such as Power BI or similar platforms.
- Advanced Microsoft Excel skills, including data modelling, Power Query and reporting capabilities.
- Excellent written and verbal communication skills with the ability to engage a broad range of stakeholders.
- Strong problem-solving, critical thinking and decision-making capabilities.
- Ability to manage multiple priorities and deliver outcomes within tight deadlines.
- Experience working in dynamic, fast-paced operational environments.
Highly Desirable
- Experience using SQL for querying, extracting and analysing data.
- Experience working with customer service, contact centre or high-volume service delivery environments.
- Experience with data visualisation and business intelligence platforms such as Power BI.
- Knowledge of data modelling, reporting frameworks and performance analysis methodologies.
- Experience presenting insights and recommendations to senior stakeholders.
- Exposure to platforms such as Amazon Connect or similar customer engagement systems.
Desirable
- Understanding of government operating environments.
- Knowledge of customer experience, service delivery and operational performance reporting.
- Understanding of basic project management principles.
- Experience working with large-scale operational datasets.
Benefits
- Contract opportunity through to 30 June 2027 with Potential Extension
- $61.86 per hour plus Superannuation
- Opportunities available across multiple Australian locations: Dandenong, VIC; Richmond, VIC; Geelong, VIC; Footscray, VIC; Deakin, ACT; Midland, WA; Robina, QLD
- Work within a collaborative analytics and reporting team.
- Contribute to meaningful customer and service delivery outcomes.
If you have a passion for data, reporting, performance analytics and driving business improvement through insights, we encourage you to APPLY NOW.
Applications close: Friday 13 November 2026.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
