Our Employee Assistance Program (EAP) is a free professional counselling service providing confidential, short term counselling and coaching. It is available to all RGF Staffing team members and their immediate family members, including our onsite/on-hire workers.

We all face problems and challenge in our busy lives at times, whether work or home related. The EAP offers timely, qualified assistance and support to help you meet these challenges. No issue is too small, and you can contact the EAP 24 hours a day, 7 days a week.

Typical issues people contact the EAP about include managing stress and anxiety, family or relationship problems, grief and bereavement, work life balance, and organisational change.

You are entitled to 8 hours of EAP “credits” per annum, including both counselling and wellbeing solutions, with extensions possible via discussion with P&C. These sessions can be conducted either face-to-face or over the phone depending on your preference. Note the EAP does focus on short term solution therapy; if you need more specialised or long-term support the EAP can help direct you to an appropriate specialist or service.

Our EAP provider is PeopleSense (part of Altius Group​​​​​​​). Privacy and confidentiality are a key part of the PeopleSense service; no one will ever know you have used it unless you tell them, and even the P&C team only ever receive aggregated date on usage. PeopleSense will also ensure no colleagues have back-to-back appointments where appointments are conducted in person.

How do I contact the EAP?

There’s 3 easy ways to access an appointment with PeopleSense:

• Call them on 1300 307 912 in Australia or 04 886 3160 in New Zealand
• Log onto https://www.peoplesense.au/469-ZKN and select “Register” using the access code 469-ZKN (for your first visit) or simply “Log in” once you are registered
  

AltiusLife platform and app

The AltiusLife platform and app provide access to a wealth of resources to help boost your physical, mental, social and financial wellbeing. Log in at:

https://chandlermacleod.altiuslife.com.au/

Access code: ChandlerMacleod2000 (first time use only)

• Once you've registered on the platform you can then download and use the app.