Ballarat | $45 per hour + Super | Contract until January 2027
We are seeking a Service Desk Officer to join a highly regarded emergency services organisation, providing frontline ICT support and customer service to internal users.
This is an excellent opportunity for someone with strong customer service skills, sound computer knowledge and a genuine willingness to learn.
Based in Ballarat, this role offers full-time hours Monday to Friday and is an initial contract through to 9 January 2027, with the potential for extension.
About the Role
As a Service Desk Officer, you will be the first point of contact for users requiring technical support. You will be responsible for logging and managing support requests, troubleshooting issues and providing excellent customer service to ensure timely resolution of incidents.
Key responsibilities include:
- Answering and managing incoming support calls
- Logging and updating tickets within the service management system
- Performing initial technical investigations and troubleshooting
- Escalating complex issues where required
- Providing professional and customer-focused support
- Maintaining accurate records and documentation
To be successful in this role, you will bring:
- Strong customer service experience
- Excellent communication and interpersonal skills
- Sound Windows computing skills and knowledge
- Strong critical thinking and problem-solving abilities
- High levels of reliability and accountability
- A willingness to learn and develop technical skills
- The ability to remain calm and empathetic when assisting users
- Previous call centre or service desk experience
- Current driver's licence
Apply now for this exciting opportunity!
Only shortlisted candidates will be contacted.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
