Our client is a well-established distributor of scientific and laboratory instrumentation across Australia and New Zealand. Supporting customers across research, government, university, food, industrial and clinical laboratories, they partner with globally recognised manufacturers to provide innovative equipment, technical expertise, and outstanding customer service.
This is an excellent opportunity for a science-qualified professional looking to leverage their technical knowledge in a commercial environment, or an experienced scientific sales support professional seeking their next challenge.
The Opportunity Working closely with customers, suppliers and the external sales team, you will play a key role in delivering exceptional service while supporting sales growth across a diverse portfolio of scientific products and laboratory equipment.
This is a varied position that combines customer support, quoting, order management and commercial account support, allowing you to build meaningful relationships with laboratories across Australia and New Zealand.
Key Responsibilities
- Act as a primary point of contact for customer enquiries via phone and email.
- Prepare and manage quotations for scientific equipment, consumables and spare parts.
- Process customer orders and provide updates on stock availability and lead times.
- Support the external sales team with product enquiries and account management activities.
- Qualify inbound opportunities and identify cross-selling opportunities within existing accounts.
- Maintain accurate customer records and sales activity within the CRM system.
- Coordinate closely with suppliers, logistics teams and internal stakeholders to ensure a seamless customer experience.
- Deliver high-quality service and technical support to laboratory customers.
- A degree in Life Sciences, Biology, Chemistry or a related scientific discipline.
- Experience working in a laboratory, scientific support, internal sales or customer-facing scientific role.
- Strong communication skills with the ability to explain technical concepts clearly.
- Excellent organisational skills and attention to detail.
- Experience using CRM, ERP or order management systems.
- A proactive and customer-focused approach.
- The ability to build strong relationships with both internal and external stakeholders.
- Opportunity to join a growing and respected scientific supplier.
- Exposure to a broad range of laboratory technologies and applications.
- Supportive team environment with genuine career development opportunities.
- A role that allows you to combine your scientific knowledge with commercial and customer-facing responsibilities.
