We are seeking a Sales & Quoting Specialist to act as the primary point of contact for trade customers, managing enquiries, quotations, order processing and ongoing account relationships.
This role combines:
- Trade sales
- Estimating and quoting
- Customer service
- Order management
- Account management
Key Responsibilities Trade Sales & Customer Service
- Act as the first point of contact for trade customers via phone, email and in person.
- Provide advice on timber doors, mouldings, profiles and finishes.
- Respond to enquiries and quotation requests.
- Convert enquiries into confirmed orders.
- Build and maintain strong trade account relationships.
- Identify upselling and repeat-order opportunities.
- Resolve customer issues professionally and effectively.
- Prepare and price quotations independently.
- Ensure accurate pricing of materials, labour and project scope.
- Generate quotations on the spot where possible.
- Follow up submitted quotations.
- Update and revise quotations as required.
- Process sales orders accurately through internal systems.
- Track customer orders through production and delivery.
- Keep customers updated on lead times and progress.
- Resolve order discrepancies before they impact customers.
- Conduct post-delivery customer follow-up.
- Manage trade accounts from enquiry through fulfilment.
- Maintain customer records and information.
- Complete data entry, filing and document management.
- Coordinate customer appointments and internal meetings.
- Process transactions accurately.
- Work alongside Sales, Production, Logistics and Purchasing teams.
- Confirm production lead times and delivery requirements.
- Resolve internal issues within agreed timeframes.
- Share customer feedback to improve service.
- Assist other departments during peak periods.
- Use ERP and CRM systems daily.
- Maintain product, pricing and market knowledge.
- Contribute to process improvements.
- Support reporting and system enhancements.
- Participate in ongoing training and development.
- 95%+ customer satisfaction score.
- Respond to all enquiries within 1 business day.
- 98%+ quotation accuracy.
- 98%+ order accuracy.
- Complete follow-up on all quotations and post-delivery customer interactions.
- Maintain 99%+ CRM accuracy.
- No unresolved internal issues older than 48 hours.
- Trade sales, customer service or sales support experience.
- Strong estimating and quoting experience.
- Ability to accurately price bespoke jobs independently.
- Experience managing quotations through to fulfilment.
- CRM and ERP experience.
- High-volume customer interaction experience.
- Strong written and verbal communication skills.
- Building products industry.
- Timber products.
- Cabinet making.
- Joinery.
- Interior design.
- Manufacturing environment.
- ERP, CRM or quoting systems experience.
- Strong sales mindset.
- Excellent relationship-building skills.
- Ability to multitask and manage competing priorities.
- Internal Sales Estimator
- Sales Estimator
- Building Products Estimator
- Doors & Frames Estimator
- Joinery Estimator
- Cabinetry Estimator
- Timber Industry Sales Representative
- Trade Counter Sales Professional
- Manufacturing Sales Coordinator
- Architectural Products Sales & Estimating Professional
- Monday to Friday
- 8:30am – 5:00pm
- Full-time permanent position
- Bayswater location
- Free secure undercover parking
- On-site gym
- Supportive team environment
- Career progression opportunities
- Regular interaction with Sales, Production and Logistics teams
