Participant Support Officer Chandler Macleod is recruiting on behalf of our client for a Participant Support Officer to join a busy and purpose-driven team supporting participants and stakeholders. This role is ideal for a customer-focused professional with strong administration skills who enjoys helping people, managing competing priorities, and delivering exceptional service in a fast-paced environment.
As the first point of contact, you will play a key role in assisting participants with enquiries, coordinating appointments, providing administrative support, and ensuring a positive service experience.
Key Selling Points
- Government opportunity supporting participants and stakeholders
- Diverse customer service, administration and coordination responsibilities
- Meaningful role delivering positive outcomes for the community
Key Responsibilities
- Provide face-to-face, phone, email and SMS support to participants and stakeholders
- Manage and resolve participant enquiries and planning-related administration tasks
- Support reception operations and assist visitors within the office environment
- Coordinate appointments, meeting facilities and accessibility requirements
- Manage shared team inboxes, calendars and telephone enquiries
- Complete data entry and maintain accurate records across business systems
- Receive, document and escalate complaints, feedback and participant matters as required
- Refer participants to appropriate government and community support services
- Ensure compliance with organisational policies, procedures and service standards
About You To be successful in this role, you will demonstrate:
- Strong customer service skills with the ability to communicate clearly and empathetically
- Experience in administration, coordination, reception or client-facing environments
- Excellent organisational skills with the ability to manage multiple priorities
- Strong attention to detail and commitment to maintaining accurate records
- The ability to build positive relationships with a diverse range of stakeholders
- Emotional resilience and professionalism when handling sensitive or challenging situations
- Adaptability and a positive approach to working in a fast-paced, changing environment
- A genuine commitment to supporting people with disability and delivering quality outcomes
- Proficiency in Microsoft Outlook and other Microsoft Office applications
- MUST BE Australian Citizen to be eligible to apply
Desirable Experience
- Experience using Microsoft Bookings
- Advanced Microsoft Excel skills including reporting, data management and analysis
- Understanding of disability services, participant support environments or the NDIS framework
- Valuable APS government experience
- Opportunity to make a meaningful impact within the community
- Collaborative and supportive team environment
- Diverse role with exposure to customer service, administration and stakeholder engagement
- Professional development and career growth opportunities
