Customer Service | Hire Operations | Equipment & Yard Support
Chandler Macleod is seeking a reliable and hands-on Hire Assistant to join a busy equipment hire business based in Fairfield.
This is a varied role suited to someone who enjoys customer interaction, working in a fast-paced environment and being involved in both administrative and practical tasks.
You'll split your time between the hire office, yard and deliveries, supporting daily branch operations and ensuring customers receive the right equipment, on time and in the right condition.
About the Role
Reporting to the Branch Manager, your responsibilities will include:
- Managing customer enquiries, hire bookings and equipment returns
- Preparing hire contracts, invoices and processing payments
- Coordinating and completing equipment deliveries and collections
- Driving company utes and trucks as required
- Preparing and inspecting equipment before and after hire
- Providing customers with guidance on safe equipment use
- Maintaining positive customer relationships and resolving enquiries
- Liaising with the workshop regarding damaged or faulty equipment
- Supporting general yard operations and equipment movements
- Ensuring the branch, vehicles and equipment are ready for daily operations
- Maintaining a clean, safe and organised working environment
About You
We're looking for someone who is organised, practical and willing to get involved in all areas of the branch.
Ideally, you'll bring:
- Previous experience in equipment hire, trade services, construction, customer service or a similar environment
- Strong customer service and communication skills
- Confidence handling bookings, administration and payments
- A current driver's licence and confidence driving utes and trucks, subject to appropriate licensing
- A hands-on attitude and willingness to assist with yard operations
- Good organisational skills and the ability to manage competing priorities
- Strong attention to detail and a safety-focused approach
- The ability to work independently and take initiative
Qualifications & Training
The following qualifications are highly regarded:
- Forklift Licence
- First Aid Certificate
- Test and Tag Certification
Don't hold all the above qualifications? No problem! The business is willing to sponsor successful candidates to obtain the required qualifications and certifications.
What's on Offer?
- Salary:$78,000 + superannuation
- Location: Fairfield, VIC
- Employment: Full-time
- Employer-sponsored training and certifications where required
- A varied role combining office duties, customer interaction and hands-on work
- Exposure to different aspects of equipment hire and branch operations
- A supportive team environment
Working Hours
- Monday, Tuesday, Wednesday & Friday: 6:45am – 5:15pm
- Saturday: 7:15am – 1:15pm
Additional hours may be required depending on operational needs.
Pre-Employment RequirementsAs part of the recruitment process, shortlisted candidates will be required to complete a Physical assessment through Chandler Macleod.
Interested?
If you're looking for a hands-on role offering variety, customer interaction and the opportunity to develop new skills, we'd love to hear from you.
