Locations available: Robina, QLD / Geelong VIC / Wollongong NSW / Parramatta NSW
Overview Join the NDIA in a meaningful APS4 Administration role supporting participant safeguarding functions and helping deliver positive outcomes across the NDIS. In this position, you’ll provide high-quality operational and administrative support within established legislation, policy and procedures—triaging requests, coordinating workflows, supporting stakeholders, and contributing to continuous improvement to help ensure consistent, participant-centred service delivery.
Required Skills
- Proven admin/operations experience in a structured environment (government, regulation, health/community services, or similar)
- Ability to assess, prioritise and allocate work in line with risk and business frameworks
- Strong capability in monitoring work queues and shared inboxes, tracking items and maintaining accurate records
- Confident coordination skills (booking meetings, managing correspondence, supporting workflow planning)
- Strong written and verbal communication with the ability to tailor messaging to stakeholders
- Sound judgement, professionalism and resilience when managing competing priorities
- Proficiency with Microsoft Office / Microsoft 365(Word, Outlook, Excel, Teams)
- Experience handling sensitive information with appropriate confidentiality and information security practices
- Experience supporting operational reporting
- Knowledge of NDIS/NDIA, safeguarding principles, and/or risk management practices
- Relevant experience in administration, operations support, or customer/participant service environments
- Experience working within policy, process and compliance-driven frameworks is highly regarded
- Australian Citizenship(required)
- Willingness to complete a Federal Police Check
- Temporary full-time assignment (40 hours per week)
- Proposed start: Monday 11 January 2027
- Rate: $43.82/hr + 12% super
- Applications close: Wednesday 11 November 2026
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion
Please note the successful candidate for this role must hold Australian Citizenship, and willing to complete a Federal Police Check.
Please click ‘APPLY” to upload your details and resume to be considered for this role.
