About the company:
Our client is a large federal government agency focused on providing high quality mental health assessment and clinical counselling services. They take pride on meeting client needs through a combination of proven clinical practices and new and emerging evidence-based approaches. Reporting to the Assistant Director, you will work with a professional team who are all dedicated to making a different in the lives of their clients.
About the role:
- Working in a contact centre, you will be providing high-quality first point of contact customer service to individuals and their families requiring counselling and/or case management support.
- Triaging and coordinating intakes and referrals Scheduling appointments for one-on-one appointments or group counselling.
- Escalating cases complex or high-risk cases where relevant.
- Maintaining up to data and accurate records for all phone and email correspondence.
- Liaising and forming partnerships with other departments and organisations and community health and welfare agencies.
About you:
- Mandatory qualifications EITHER
- Degree Qualified + Current registration with the Australian Health Practitioners Registration Agency (AHPRA) OR
- Social Work Degree + Current membership with Australian Association of Social Workers (AASW) OR
- Masters Counselling Qualification + PACFA Registration as a Clinical Counsellor OR
- Masters Counselling Qualification + ACA at Level 3 or Level 4
- You will have Working with Children (WWC) and/or Vulnerable People Checks/Clearance ideally or have it granted before commencing the role.
- Experience in a similar clinical role
- A passion for clinical psychology and social work to support mental health initiatives.
Benefits:
- ASAP start pending Federal Police Check
- 12-month assignment with potential extension
- Undertake various shifts across 24 hours, 7 days a week
