Are you passionate about delivering exceptional customer service and helping your local community? We are seeking a friendly, professional and organised Customer Service Officer to support a busy local government customer service team in Ballina.
This is an ongoing casual opportunity with an ASAP start, ideal for someone who enjoys a fast-paced, customer-focused environment and has strong administration skills.
Key Responsibilities
- Provide high-quality face-to-face, phone and email customer service.
- Respond to customer enquiries and assist with Council-related forms and applications.
- Process cash, EFTPOS and cheque payments, including reconciliations.
- Perform a variety of administrative duties including data entry, document management and records maintenance.
- Assist with development applications, animal registrations and customer requests.
- Maintain accurate records and contribute to continuous improvement initiatives.
- Previous experience in a customer service role, ideally involving cash handling and administration.
- Excellent communication and interpersonal skills.
- Strong computer literacy, including Microsoft Office.
- Ability to work both independently and as part of a team.
- Certificate III in a relevant field and/or equivalent experience highly regarded.
- Experience in a local government environment.
- Knowledge of the Ballina region and local community.
- Experience in clerical or administrative support positions.
- Immediate start
- Ongoing casual assignment
- $44.20 p/h
- Opportunity to work within a respected local government organisation
- Supportive team environment
- Varied and rewarding customer-focused role
Call Mary Butler for a confidential discussion on 02 6691 9102
