Employment Type: Full-time, 12 Week Contract
Join a fast-paced team supporting a government-funded assistance program, delivering high-quality administrative and customer service support to applicants and stakeholders. This role combines application processing, data entry, payment administration, and phone-based customer support.
Key Responsibilities
- Assess and process applications against program guidelines and eligibility criteria.
- Verify customer, travel, accommodation, and payment information.
- Maintain accurate records, case notes, and system updates.
- Respond to customer enquiries via phone and email.
- Resolve routine issues and escalate complex matters as required.
- Ensure compliance with privacy, security, and recordkeeping requirements.
- Contribute to continuous improvement and service excellence initiatives.
- Strong customer service and communication skills.
- Excellent attention to detail and data accuracy.
- Experience processing applications, claims, payments, or similar administrative work.
- Ability to manage competing priorities in a high-volume environment.
- Comfortable using multiple systems, databases, and Microsoft Office applications.
- Experience in government, healthcare, grants, concessions, or payment processing environments is highly regarded.
- $39.28 (inclusive of casual loading)
- x30 positions
- 12 weeks commencing Wednesday 23rd September
- Police Check required within last 6 months
- On-site then opportunity to WFH once settled
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
