This is an exciting opportunity for a strategic and collaborative professional who thrives in complex transformation programs, applying human-centred design and business design methodologies to deliver meaningful operational and digital outcomes.
About the Role Key responsibilities include:
- Lead business design activities across complex ICT programs
- Design future-state processes, service models and operating frameworks
- Apply human-centred and business design methodologies
- Facilitate workshops and collaborative stakeholder engagements
- Map business processes, customer journeys and organisational capabilities
- Identify business impacts, risks, dependencies and improvement opportunities
- Develop business design artefacts including capability maps, service blueprints and operating models
- Collaborate with business analysts, architects, product teams and service designers
- Support business readiness, transition planning and organisational change activities
- Provide expert advice and recommendations to senior stakeholders
- Extensive experience in business design, service transformation, operating model design or a related discipline within complex ICT environments
- Strong capability applying human-centred design, service design and business design methodologies
- Experience analysing current-state operations and designing future-state business processes, services and operating models
- Proven workshop facilitation and stakeholder engagement skills across business and technical teams
- Strong analytical and systems-thinking capability
- Excellent written and verbal communication skills, with the ability to present complex information clearly
- Experience developing operating models, capability maps, service blueprints and process models
- Knowledge of Agile delivery and contemporary digital transformation practices
- Experience supporting large-scale organisational or technology change initiatives
- Working Arrangement: Hybrid (minimum 3 days per week in the office)
- Security Requirement: Ability to obtain a Baseline Security Clearance
- Citizenship: Australian Citizenship required
If you are an experienced Business Designer with a passion for delivering transformational outcomes and improving how organisations operate through people-centred design, we would love to hear from you.
