Ringwood, VIC
$60 per hour + Super
3-Month Contract
An exciting opportunity exists for an experienced Finance & Procurement Systems Support Officer to join a Victorian Government organisation based in Ringwood on a 3-month contract.
This role is responsible for providing first-level support across procurement and finance systems, assisting users with Procure-to-Pay (P2P) and accounts payable queries, and working closely with the Zycus support team to resolve incidents and service requests.
Acting as the first point of contact for internal stakeholders, you will play a key role in supporting system users, maintaining SharePoint resources, delivering training, and assisting with finance system enhancements and Oracle system update testing.
Key Responsibilities
- Provide first-level support for procurement, purchasing, and accounts payable queries.
- Respond to and resolve Procure-to-Pay (P2P) user issues.
- Manage incoming support requests and helpdesk enquiries.
- Escalate complex issues to relevant technical support teams where required.
- Liaise with the Zycus support team to track and resolve incidents and requests.
- Provide administrative and triage support to the Finance Systems team.
- Maintain finance systems SharePoint sites, permissions, and online resources.
- Deliver Procure-to-Pay training sessions to end users.
- Develop and maintain training manuals, user guides, and procedural documentation.
- Assist with testing and validation of Oracle system updates and enhancements.
- Support continuous improvement initiatives across finance systems and processes.
- Strong problem-solving and analytical skills.
- Excellent communication and stakeholder engagement abilities.
- The ability to explain processes and system functionality to end users.
- Strong organisational and time-management skills.
- A collaborative approach and ability to work effectively across teams.
- Experience administering and maintaining Microsoft SharePoint environments.
- The ability to create and maintain training materials and user documentation.
- A willingness to learn new systems and support process improvements.
- Experience supporting finance, procurement, ERP, or Procure-to-Pay (P2P) systems.
- Knowledge of IT Service Management (ITSM) tools and processes, such as ServiceNow, Remedy, or similar platforms.
- Understanding of procurement and accounts payable processes.
- Experience managing support requests, incidents, or service tickets in a structured environment.
- Exposure to Zycus, Oracle, or similar enterprise procurement and finance systems.
- Experience delivering end-user training.
- Previous experience working within government or a large complex organisation.
Apply Now: If you have experience supporting finance or procurement systems and are looking for an opportunity to apply your technical support and stakeholder engagement skills in a fast-paced environment, we would love to hear from you.
Only shortlisted candidates will be contacted.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
