Melton Location | $46 per hour + Super | Full-Time Contract to December 2026
An exciting opportunity is available for an experienced Customer Support Officer to join a busy local government organisation based in Melton.
This role is ideal for a customer-focused professional who enjoys helping people, solving problems and delivering outstanding service across a variety of customer channels.
You'll be the face and voice of Council, assisting community members via phone, email and face-to-face interactions while ensuring a positive customer experience.
Key Responsibilities
- Provide customer support across a range of channels including face-to-face, telephone and email correspondence.
- Deliver high-quality customer service with a focus on first contact resolution.
- Respond to enquiries and provide accurate information regarding Council services and operations.
- Record customer requests and update relevant systems accurately.
- Process over-the-counter payments and perform daily cashiering and reconciliation duties.
- Maintain up-to-date knowledge of Council services, processes and community programs.
- Support continuous improvement initiatives by identifying opportunities to enhance customer experiences.
- Manage customer enquiries professionally, including sensitive or complex situations.
To be successful in this role, you will have:
- Previous experience in a customer service, contact centre or customer support environment.
- Strong communication skills and the ability to provide exceptional service across multiple channels.
- Excellent problem-solving skills and the ability to work autonomously while managing competing priorities.
- Sound administrative and computer skills, with experience using customer management systems highly regarded.
- Strong attention to detail and accurate cash handling experience.
- A professional, empathetic and customer-focused approach.
- Experience supporting people from diverse backgrounds, including culturally and linguistically diverse communities and people with disabilities.
Apply now. Only shortlisted candidates will be contacted.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
