As a Participant Support Officer, you will be the first point of contact for customers and stakeholders, delivering high-quality service through face-to-face interactions, phone calls, and email correspondence. This is a customer-focused role requiring strong communication skills, empathy, and the ability to manage a variety of enquiries in a fast-paced environment.
About the Role
- Deliver exceptional customer service across multiple communication channels
- Respond to and resolve enquiries or refer matters to the appropriate team
- Manage participant and stakeholder interactions professionally and efficiently
- Undertake administrative and operational support activities
- Monitor and manage shared inboxes and customer requests
- Conduct outbound calls and follow-up activities
- Assist with research, reporting, and project support tasks
- Work collaboratively within a team environment to achieve service outcomes
- Contribute to process improvements and continuous service delivery enhancements
- Previous experience in customer service, service delivery, administration, or a similar customer-facing role
- Excellent written and verbal communication skills
- Strong interpersonal skills and the ability to build positive relationships
- Empathy and professionalism when handling sensitive or challenging situations
- Sound problem-solving and decision-making abilities
- Strong organisational skills with the ability to manage competing priorities
- High attention to detail and commitment to accuracy
- Ability to adapt to changing priorities and work effectively in a dynamic environment
- A collaborative approach and willingness to contribute to a positive team culture
- Ability to attend the office full-time for the initial 12-week training and onboarding period
- Capacity to work onsite in the nominated location
- Australian Citizenship
- Ability to obtain and maintain any required clearances or checks
Available Locations:
- Bega
- Coffs Harbour
- Katoomba
- Windsor
- Parramatta
- Penrith
- Tamworth
- Tweed Heads
- Wollongong
If you're passionate about helping customers, enjoy working in a supportive team environment, and are looking for a long-term opportunity with a government client, we encourage you to apply today.
