Australian National Maritime Museum Pyrmont, Sydney
$34.96 per hour + Super
Chandler Macleod is proud to partner with the Australian National Maritime Museum to recruit two Retail Assistants for the Museum Shop. This is a fantastic opportunity to join one of Sydney's most iconic cultural institutions and play an important role in creating memorable experiences for visitors from across Australia and around the world.
These positions are ideal for candidates with strong retail and customer service experience who enjoy building genuine connections with customers in a welcoming, conversational environment. We are particularly interested in hearing from experienced retail professionals, university students seeking part-time work, or parents looking for family-friendly hours that can work around school pick-ups and drop-offs.
The Australian National Maritime Museum is one of Australia's leading cultural institutions, sharing Australia's rich maritime history through world-class exhibitions, programs and visitor experiences. Located on Sydney's stunning Darling Harbour waterfront, the Museum welcomes thousands of local, interstate and international visitors each year and offers a supportive, inclusive and community-focused workplace.
As a Retail Assistant, you will be an integral member of the Museum Shop team, delivering exceptional customer service while supporting the day-to-day operations of the retail store. This role is focused on providing visitors with a positive shopping experience through friendly engagement, product knowledge and professional service.
Key responsibilities include:
- Providing outstanding customer service and assisting visitors with purchases and enquiries
- Processing sales, returns and exchanges through the point-of-sale system
- Handling cash and reconciling transactions accurately
- Assisting with stock replenishment and inventory management
- Maintaining visual merchandising and presentation standards throughout the store
- Supporting opening and closing procedures
- Assisting with online and phone enquiries where required
- Working collaboratively with colleagues to ensure an exceptional visitor experience
- $34.96 per hour + super
- 15–20 hours per week (3–4 shifts per week)
- Predominantly Monday to Friday roster
- 11:00am – 4:00pm shifts during off-peak periods
- 11:00am – 5:00pm shifts during peak periods
- Flexibility to accommodate school drop-off and pick-up arrangements where possible
- Initial contract until 30 June 2027 with possibility of extension
- Opportunity to work in a unique cultural and tourism environment
- Supportive team culture and engaging workplace
- Previous retail, customer service or other customer-facing experience
- Strong communication and interpersonal skills
- A friendly, professional and approachable manner
- Confidence handling customer enquiries and transactions
- Excellent attention to detail and accuracy
- Ability to work collaboratively within a team environment
- Commitment to delivering outstanding customer experiences
- Reliability, flexibility and a positive attitude
- Experience using point-of-sale systems
- Cash handling experience
- Experience within tourism, hospitality, museums, attractions or similar visitor-facing environments
- Visual merchandising experience
- In-person interviews will be held from the week commencing 3 August
- Successful candidates will commence from the week commencing 17 August or 24 August
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
