Looking for a company that keeps the financial wheels turning smoothly? This organisation is a leader in the staffing and shared services industry, providing integral support functions like payroll, invoicing, client setup, and collections. They’re the quiet achievers behind the scenes, making sure the whole operation runs seamlessly. If you enjoy working in a dynamic environment with a focus on accuracy and teamwork, you'll fit right in here.
About the Role
We're on the hunt for a detail-oriented Resolutions Officer to join the Shared Services team. This role has opened up due to a need for extra hands in managing credit and re-bill processes. It’s a great chance to get involved in the smooth running of financial operations, work closely with internal teams and clients, and make a real impact behind the scenes.
Your main duties will include:
- Managing and executing credit re-bill procedures efficiently within FastTrack systems
- Investigating and reporting on root causes of errors during billing/re-billing processes
- Building strong relationships with internal teams, clients, and candidates
- Collaborating with others to improve policies and workflows
- Supporting audits, reports, and process documentation
- Ensuring compliance with all relevant policies and standards
You’ll thrive in this role if you’re someone who loves details, enjoys problem-solving, and thrives on teamwork.
The ideal candidate will have:
- Proven experience with FastTrack and FT360 pay/bill procedures
- Strong attention to detail and excellent analytical skills
- Good knowledge of Kizuna client and job set-up processes
- Solid communication skills and a customer-centric approach
- Experience working in a team and independently when needed
- Comfortable using systems and Microsoft Office tools
This role offers a fantastic opportunity to step into a supportive team where your attention to detail and problem-solving skills are valued — all while working in a organisation that champions diversity and inclusion. Enjoy a role that is both challenging and rewarding, with opportunities to contribute to continuous process improvements. The work environment promotes high standards, ongoing training, and a friendly team vibe.
If you’re ready to make the behind-the-scenes magic happen and grow your career in a supportive, forward-thinking company, we encourage you to apply today!
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community. You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
