Geebung, Brisbane | Permanent Full-Time $134,000 + Super + Company Vehicle
A well-established service organisation is seeking an experienced QLD Service Manager to lead its Queensland service operation. This is an opportunity for a hands-on leader with a technical background in commercial catering equipment, gas, electrical, refrigeration, or mechanical fitting to take ownership of a team of field technicians and drive operational performance.
About the Role
Reporting to the National Service Manager, you will oversee the day-to-day running of the Queensland service division, leading technicians, managing subcontractors, supporting customers, and ensuring service delivery meets operational and commercial objectives.
Key Responsibilities
- Lead, mentor and develop a team of field service technicians.
- Drive service performance, productivity and customer satisfaction.
- Manage service schedules, resources and subcontractor relationships.
- Support business growth through strong customer and stakeholder engagement.
- Monitor budgets, reporting, warranty approvals and service KPIs.
- Ensure compliance with safety and operational requirements.
- Resolve escalated customer and technical service issues.
About You
To be successful, you will have:
- Experience working on commercial catering equipment or within a service environment supporting commercial kitchens.
- A background in Gas, Electrical, Refrigeration or Mechanical Fitting.
- 2-3 years' leadership, supervisory or management experience.
- Strong customer service and stakeholder management skills.
- Experience managing field technicians and coordinating service delivery.
- Sound commercial awareness and problem-solving ability.
- Excellent communication and leadership skills.
Apply Now
If you're a technically minded service leader with experience in commercial catering equipment and a passion for developing teams and delivering exceptional customer outcomes, we'd love to hear from you.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
