Multiple roles available in Maroochydore QLD, Caboolture QLD and Ipswich QLD
6 month labour hire contract
Federal Government client
About the Role We are seeking a dedicated and empathetic Participant Support Officer to join a dynamic team supporting participants and stakeholders. This role is a key frontline position, acting as the first point of contact and delivering high-quality customer service and practical support.
You will play an essential role in assisting participants to access appropriate services and supports, resolving enquiries, and ensuring a positive service experience.
Key Responsibilities
- Provide face-to-face, phone, email and SMS support to participants and stakeholders
- Manage and resolve participant enquiries in line with relevant legislation and guidelines
- Deliver reception support, including assisting with self-service systems and online tools
- Triage enquiries and refer participants to relevant services where required
- Manage shared inboxes, appointments and phone enquiries
- Coordinate accessible appointments within office facilities
- Perform accurate data entry and ensure timely follow-up actions
- Record and manage complaints and feedback within internal systems
- Provide administrative and operational support to service delivery teams
Essential Criteria
- Strong communication skills, with the ability to engage empathetically with a diverse range of stakeholders
- Demonstrated commitment to delivering high-quality customer service
- Ability to manage multiple tasks, priorities, and administrative responsibilities
- Problem-solving skills, with the ability to identify issues and implement practical solutions
- Proven ability to build rapport and work collaboratively with others
- High attention to detail and ability to maintain accurate documentation
- Knowledge of disability services and the challenges faced by people with disabilities
- Flexible and adaptable approach to changing circumstances and participant needs
- Strong teamwork skills and a positive, proactive attitude
- Commitment to inclusion and a contemporary approach to supporting people with disabilities
What’s on Offer
- Opportunity to make a meaningful impact in the community
- Supportive and collaborative team environment
- Valuable experience within the public services sector
How to Apply
If you feel you are a suitable candidate submit your application by hitting “Apply for this job”. Alternatively you can contact Aparna Garg - Aparna.Garg@chandlermacleod.com for further discussion.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
