Muswellbrook NSW
Approx. 3-month contract | Start mid-July
6:00am – 3:30pm | Full-time onsite
We are seeking an IT Support Officer / Rollout Technician to support a device refresh program at a major mining site in Muswellbrook. The role involves hands-on deployment of laptops and desktops into Microsoft Autopilot, working directly with end users across a high-volume rollout environment.
This is a strong opportunity for someone with around 12 months’ IT support experience who is looking to gain practical exposure in enterprise device deployment, Microsoft cloud technologies, and onsite end-user support.
Key responsibilities
- End-to-end device provisioning including build, setup, and user handover
- Supporting rollout of approximately 200–250 laptops and desktops
- Microsoft Autopilot deployment, resets, and redeployment activities
- Microsoft Intune enrolment and application/configuration deployment
- Active Directory user and device management
- ServiceNow ticket logging and updates
- Asset tracking and CMDB maintenance
- Direct end-user support and device handover
- Ensuring a professional and positive end-user experience
- Approximately 12+ months experience in IT support, service desk, or desktop support
- Exposure to Microsoft Autopilot and Intune, or ability to learn quickly
- Experience with Microsoft Office 365 applications (Outlook, Teams, Word, Excel)
- Familiarity with ServiceNow or similar ITSM platforms
- Strong communication skills with a patient and customer-focused approach
- Comfortable working onsite in an industrial/mining environment
- Ability to manage multiple devices efficiently in a rollout setting
- Coal Board Medical or willingness to obtain
- Regular Drug and Alcohol testing required
- Full Australian working rights
- Ability to work onsite at Mount Arthur Coal, Muswellbrook
- 3-month contract with potential extension
- Practical, hands-on enterprise rollout experience
- Exposure to Microsoft Autopilot, Intune, and modern workplace tools
- Structured onsite IT environment with real impact work
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