Role Overview
The Head of Care is a senior leadership position responsible for the clinical governance, quality, and strategic oversight of Omnicare’s care services across aged care and disability supports. This role ensures high-quality, safe, and compliant service delivery while providing strong leadership to care teams and fostering a culture of excellence, accountability, and continuous improvement.
Reporting to the CEO, the Head of Care plays a key role in service development, workforce capability, risk management, and regulatory compliance.
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Key Responsibilities
Strategic & Operational Leadership
• Provide senior leadership and direction across all care services
• Contribute to organisational strategy, service growth, and continuous improvement initiatives
• Ensure services align with Omnicare’s mission, values, and quality objectives
• Lead change management and service enhancement projects
Clinical Governance & Quality
• Maintain effective clinical and care governance frameworks
• Ensure compliance with Aged Care Quality Standards, NDIS Practice Standards, and other regulatory requirements
• Oversee incident management, complaints handling, and continuous quality improvement activities
• Monitor and manage clinical risk, safeguarding, and duty of care obligations
Workforce Leadership & Development
• Lead, mentor, and support care managers, coordinators, and clinical staff
• Oversee workforce capability, performance management and professional development
• Promote a positive, accountable, and values-driven workplace culture
• Support recruitment, onboarding, and retention of care staff
Client-Centred Care Oversight
• Ensure services are person-centred, culturally safe, and responsive to client needs
• Oversee care planning, reviews, and outcomes monitoring
• Support effective engagement with clients, families, advocates and external stakeholders
• Ensure service delivery meets funding provided, monitoring any signs of budget overspends
Stakeholder & Regulatory Engagement
• Act as a key point of contact for regulators, auditors, and funding bodies
• Build strong relationships with health professionals, community partners, and external providers
• Support accreditation, audits, and regulatory reporting requirements
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Essential Criteria
• Relevant tertiary qualification in Nursing, Allied Health, or Community Services
• Extensive leadership experience in aged care, disability, or community services
• Demonstrated knowledge of Aged Care and/or NDIS legislation, standards, and funding models
• Strong clinical governance, risk management, and quality improvement experience
• Proven ability to lead multidisciplinary teams and manage complex service environments
• Excellent communication, leadership, and organisational skills
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Desirable Criteria
• Current AHPRA registration (if nursing background)
• Experience leading services across both Aged Care and NDIS streams
• Postgraduate qualification in leadership, management, or health services
• Experience supporting service growth and operational scaling
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Employment Requirements
• Current NSW Driver’s Licence
• National Police Check
• NDIS Worker Screening Check
• Working with Children Check
• Current First Aid and CPR
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Why Join Omnicare
• Senior leadership role with genuine influence and autonomy
• Opportunity to shape high-quality, community-focused care services
• Supportive and values-driven organisation
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
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