Contract: 6 months with potential to extend
Hours: Full time, 9:00am to 5:00pm
Location: Kurri Kurri (onsite)
Pay Rate:$40/hour + super
Start: ASAP
Our client is seeking a Customer Service Representative to join their team on an initial 6-month contract, with the potential for extension.
This opportunity is open to candidates with administration, account coordination, or SAP experience who have previous experience interacting with customers. The successful candidate will be able to work effectively under pressure, manage competing priorities, and maintain a high level of accuracy across a variety of tasks.
Role Overview
The Customer Service Representative serves as a key liaison, operating in a role similar to an Account Manager and working closely with large corporate customers to manage significant material orders. This position plays a critical role in overseeing the end-to-end order processing cycle, from order placement through to invoicing.
Key Responsibilities
- Managing a portfolio of customer accounts and ensuring a smooth Order-to-Cash process.
- Processing high volumes of orders and invoices, ensuring accuracy and timely completion to prevent backlogs.
- Engaging regularly with customers via phone to obtain orders, maximise sales opportunities, and deliver exceptional service.
- Collaborating with internal stakeholders across Supply Chain and Distribution, Credit and Collections, and Customer Service teams to improve operational efficiency and customer satisfaction.
- Strong administrative skills with the ability to manage complex customer interactions.
- Excellent analytical, communication, and problem-solving abilities.
- Strong organisational skills with the ability to prioritise and manage deadlines effectively.
- Experience using SAP or similar ERP systems is highly regarded but not essential.
- Ability to work in a fast-paced environment while maintaining a high level of accuracy and attention to detail.
This role is integral to ensuring our client continues to deliver outstanding customer service and operational excellence. It goes beyond responding to enquiries, requiring proactive relationship management, strong coordination skills, and a customer-focused approach to supporting business success.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion
