Maitland | $37.39 per hour + Super | Contract Opportunity
Chandler Macleod is seeking experienced Customer Service Representatives to join a busy customer service team based in Maitland.
This is an opportunity for customer-focused professionals to provide high-quality support, manage customer enquiries, and deliver positive outcomes in a fast-paced environment.
About the Role As a Customer Service Representative, you will assist customers with a range of enquiries, provide accurate information, resolve issues, and ensure a positive customer experience.
You will work in a high-volume customer service environment where strong communication skills, attention to detail, and professionalism are essential.
Key Responsibilities
- Respond to customer enquiries and provide accurate information
- Manage and resolve customer complaints and escalated enquiries
- Maintain accurate customer records and complete administration tasks
- Navigate multiple systems and processes effectively
- Deliver professional and customer-focused service
- Work collaboratively within a supportive team environment
- 2–3 years’ experience in customer service, contact centre, administration, retail, or similar customer-facing roles
- Excellent verbal and written communication skills
- Strong problem-solving skills and customer focus
- Ability to remain calm and professional when handling challenging situations
- Strong attention to detail and accurate data entry skills
- Confidence using technology and learning new systems
- Intermediate Microsoft Office skills, including Outlook and Teams
Important Requirements
- Must be available to attend an in-person assessment centre in Maitland on Thursday 16/07/2026
- Must be available to complete onsite training and onboarding
- Must be based in NSW and able to travel to the Maitland location when required
- Location: Maitland
- Start Date: 31 July 2026
- Contract End Date: 30 January 2027
- Hours: 35 hours per week (7 hours per day)
- Roster: Monday to Friday rotating roster between 7:00am and 7:00pm
- Pay Rate: $37.39 per hour + Super
- Pre-employment checks: Police Check and two reference checks required
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
