Customer Service Officer

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Location
Maroochydore, Queensland
Category
Government & Defence
Salary
$36.27 - $36.27 Hourly
Posted
13-Jul-2026
Work type
Full Time
Contact
Leanne Porter
Reference
189153
We are currently seeking an experienced and customer-focused Administration & Customer Service Officer to join a large Federal Government organisation dedicated to supporting Australians living with disability. This is an exciting opportunity to work in a busy and rewarding environment where your administrative and customer service skills will make a real difference. This role is a full time temporary position until December 2026.

About the Role
This is a diverse and fast-paced position where you will provide high-quality administrative and customer support to ensure the smooth operation of the office.
Key responsibilities include:
  • Providing general administrative and office support
  • Managing diaries, calendars, and inboxes
  • Handling customer enquiries via telephone and email and face to face
  • Scheduling and coordinating appointments for clients
  • Maintaining accurate records and data entry
  • Generating reports and supporting documentation as required
  • Assisting with reception and customer service duties
  • Supporting team members to meet service standards and deadlines
  • Providing general executive and personal assistant support when required
About You To be successful in this role, you will demonstrate:
  • Previous experience in administration and customer service
  • Strong organisational and time management skills
  • Intermediate to advanced Microsoft Office skills, particularly Outlook
  • Excellent attention to detail and high levels of accuracy
  • Strong written and verbal communication skills
  • The ability to work effectively both independently and as part of a team
  • A proactive approach with a positive, can-do attitude
  • Professional interpersonal skills and the ability to build strong stakeholder relationships
Benefits
  • Immediate start available (pending clearances)
  • Full-time hours: Monday to Friday, 8:30am – 5:00pm
  • Temporary assignment
  • Convenient Maroochydore location
  • Competitive hourly rate of $36.27 + Super
  • Opportunity to gain valuable experience within a Federal Government organisation
  • Supportive and collaborative team environment
Eligibility Requirements Please note: To be considered for this position, applicants must:
  • Be an Australian Citizen
  • Successfully complete a Federal Police Check
If you are a motivated administration professional who enjoys delivering exceptional customer service and thrives in a busy environment, we encourage you to apply today.
Apply now

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