Location: Parramatta, NSW
Work Type: 6 Months Contract with potential extension or permanency
Start Date: 22 June
Join a leading organisation in the financial services sector as a Contact Centre Officer supporting customer and member enquiries. This is a full-time opportunity working rotating shifts between 8am and 6pm, Monday to Friday.
You will begin with a structured onsite training period (minimum 4 weeks), followed by a hybrid model with a minimum of 2 days onsite per week.
Key Responsibilities
- Respond to inbound enquiries and provide accurate information
- Manage outbound customer contact and support campaigns
- Handle correspondence and resolve customer issues effectively
- Maintain accurate records and update member details
- Meet KPIs, SLAs and service standards
- Provide administrative and operational support
- Contribute to continuous improvement initiatives
- Proven experience in a contact centre environment
- Strong communication and problem solving skills
- High attention to detail and ability to multitask
- Confident handling customer enquiries and escalations
- Strong computer skills across Microsoft Office
- Ability to work both independently and in a team
- Full time rotating roster (8 hour shifts between 8am to 6pm)
- 5 days onsite during initial training period
- Hybrid model after training (minimum 2 days onsite weekly)
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
