About the Role
We are seeking a motivated and customer-focused Client Services Officer to join a dynamic team within the public sector. In this role, you will be the first point of contact for members of the public, providing high-quality service and support across a range of enquiries and services.
This is a rewarding opportunity to contribute to the delivery of essential public services while working in a collaborative and professional environment.
Key Responsibilities
- Deliver exceptional customer service via phone, email, and face-to-face interactions
- Respond to enquiries, and service requests in a timely and professional manner
- Provide accurate information in line with company guidelines
- Manage and resolve customer issues with empathy and efficiency
- Maintain accurate records and update systems and databases
- Liaise with internal teams to ensure customer outcomes are achieved
- Identify opportunities to improve service delivery and customer experience
To be successful in this role, you will demonstrate:
- Strong communication and interpersonal skills
- A commitment to delivering outstanding customer service
- Experience in a customer service, contact centre
- Ability to manage competing priorities in a fast-paced environment
- Sound problem-solving skills
- High level of attention to detail and administrative accuracy
- Proficiency in Microsoft Office and customer management systems
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
