Location: Parramatta CBD
Contract: Initial 6-month assignment with strong potential for extension
Work Arrangement: Full-time onsite during training, then hybrid (6 days per month in the office)
Hours: Full-time rotating roster, 8-hour shifts between 8:00am – 6:00pm
Pay Rate:$41 per hour + Super
Are you a customer service professiona? Do you thrive in a fast-paced and supportive environment? We're seeking an enthusiastic Contact Centre Officer to join a dynamic team based in the heart of Parramatta.
This is a fantastic opportunity to work in a fun, collaborative workplace where your communication skills and customer-first mindset will make a real difference. Following a comprehensive onsite training period, you'll enjoy a flexible hybrid work arrangement while continuing to develop your career within a highly respected organisation.
About the Role
As a Contact Centre Officer, you will be responsible for managing inbound customer interactions across multiple channels, including phone, email, and online communications. You will assist customers with enquiries, complaints, and follow-up requests while striving to achieve first-contact resolution wherever possible.
The role involves supporting a diverse customer base, including potentially vulnerable members, requiring empathy, professionalism, and the ability to adapt your communication style to meet individual needs.
About You
- Exceptional verbal and written communication skills.
- Previous contact centre experience is highly advantageous.
- Strong customer service focus with a genuine desire to help people.
- Confidence engaging with customers and stakeholders, maintaining a professional and friendly phone manner.
- Strong computer skills, including Microsoft Word, Outlook, and Excel.
- Proven ability to manage challenging conversations with professionalism, empathy, and resilience.
- Understanding of the financial services industry is advantageous.
- Commitment to continuous learning and professional development.
- Strong organisational skills with the ability to prioritise workload and meet deadlines.
Why Apply?
- Competitive hourly rate of $41 + Super.
- Convenient Parramatta CBD location.
- Supportive and engaging team culture.
- Hybrid working model after training.
- Strong likelihood of contract extension for high performers.
