Looking for a customer service role where you can build valuable skills, make a real impact, and join a supportive team?
A leading WA essential services organisation is seeking motivated and customer-focused Call Centre Customer Service Consultants to join its busy contact centre. This is a fantastic opportunity to develop your communication, problem-solving, and customer service skills while working for an organisation that supports the local community every day.
Your responsibilities will include:
- Managing billing and account enquiries
- Assisting customers with payment support and payment arrangements
- Responding to service-related enquiries
- Resolving customer issues and providing practical solutions
- Supporting customers with empathy and professionalism
- Delivering an outstanding customer experience
About You We're looking for people who:
- Have previous Australian customer service, contact centre, administration or retail experience
- Possess strong communication and interpersonal skills
- Enjoy helping customers and solving problems
- Remain calm and professional in challenging situations
- Take pride in delivering exceptional customer service
- Applicants must have valid Australian working rights.
- Up to $45.88 per hour
- Comprehensive paid training and onboarding
- Ongoing coaching and development
- Valuable experience with a large and respected WA organisation
- Full-Time: 38 hours per week
- Part-Time: 25 hours per week
- Shifts rostered between 7:00am and 7:00pm, Monday to Friday
- Flexibility across rostered hours is required
- Part-time employees must be available full-time during the initial 6-week paid training program
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
