A well-established and fast-growing Australasian distribution and intelligent supply chain business is entering an exciting new phase of operational growth. With a strong foothold across Australia, New Zealand and the Pacific, the business is consolidating and expanding its Melbourne logistics capability to support an increasingly complex and diverse customer base.
This is a rare opportunity to step into a senior leadership role with genuine end-to-end ownership -- not just running the day-to-day, but shaping the operational foundation the business will scale from.
The Role
Reporting to the Regional Director (Australia, NZ & Pacific), you will lead all Australian logistics operations across warehousing, transport and customer services, with full P&L accountability and responsibility for integrating and optimising a consolidated Melbourne-based logistics platform spanning two distinct business units.
This is as much a transformation role as it is an operational one. You will be accountable for bringing people, processes and systems together under one unified operation while continuing to deliver exceptional service to a diverse customer base.
Key Responsibilities
Operations Leadership
- Lead all warehousing, transport and customer service operations across Australia
- Own and deliver a consistently high customer experience, meeting and exceeding agreed SLAs
- Manage operations budgets, understand cost drivers and variances
- Monitor and manage internal and external provider performance and commercial contracts
- Ensure full compliance with regulatory, customs, safety and operational requirements
- Lead the development of a consolidated Melbourne-based logistics operation across two business units
- Establish and integrate new warehouse sites including layout design, labour models and operating workflows
- Develop and implement SOPs, service levels and reporting frameworks across sites
- Drive alignment of teams, cultures and capabilities through a period of significant change
- Build, lead and develop high-performing teams across warehousing, transport and customer service
- Develop workforce plans aligned to volume changes and business growth
- Set clear performance expectations, accountability frameworks and development pathways
- Foster a culture of safety, teamwork and continuous improvement
- Lead the evaluation and implementation of WMS, TMS and other supporting logistics applications
- Ensure strong data integrity and system governance across platforms
- Identify and deliver continuous improvement initiatives focused on efficiency and customer value
- Support business development with operational input for new customer opportunities
- Lead customer onboarding and transition into Australian operations
- Represent the business in the Australian logistics market
- Lead WHS performance and compliance across all Australian operations
- Drive a proactive safety culture with a focus on continuous improvement and risk mitigation
- Proven senior operational leadership experience in a 3PL or complex logistics environment
- Demonstrated experience establishing, integrating or consolidating warehouse operations
- Strong commercial and financial acumen, including P&L management and contract oversight
- A track record of leading change, transformation and business integration successfully
- Hands-on experience with WMS and TMS platforms
- Strong people leadership skills with the ability to build and inspire high-performing teams
- Excellent communication and stakeholder engagement skills across all levels
- Tertiary qualification in Supply Chain, Logistics, Business or related discipline preferred
- Experience with Lean, Six Sigma or structured continuous improvement methodologies an advantage
- $160,000 - $180,000 base + super
- A genuine leadership mandate with full P&L ownership
- A role at the centre of a business in real growth mode
- Regional exposure across Australia, NZ and the Pacific
- The opportunity to shape and build a consolidated logistics operation from the ground up
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
