Contract: 10 June – 9 December 2026
Extensions: 2 x 6-month extensions possible
Rate:$51.12 per hour + super
Location: Newstead - Hybrid 1-day wfh
We are currently seeking experienced and customer-focused Client Services Officers to join the Authorisations team within the Office of Industrial Relations.
Key Responsibilities:
- Act as the first point of contact for workplace health and safety licensing and legislative enquiries
- Manage high-volume inbound calls professionally and efficiently
- Provide accurate procedural advice and application status updates
- Maintain accurate data entry and records management
- Support information collection, reporting, and enquiry tracking
- Assist internal and external stakeholders with licensing and procedural matters
- Contribute positively within a collaborative team environment
- Meet rostered performance and adherence requirements
Desirable Skills and Experience:
- Experience in a contact centre or high-volume customer service environment
- Strong communication, negotiation, and conflict resolution skills
- Ability to interpret and explain legislation, regulations, and procedures clearly
- High attention to detail and accuracy in data entry and record maintenance
- Experience using contact centre or licensing systems such as Genesys Cloud
- Ability to quickly learn new systems and processes
- Experience handling sensitive and confidential information appropriately
About you:
- Proven keyboard, data entry, and telephone handling skills
- Ability to work independently and within a team with high accuracy and attention to detail
- Knowledge of, or ability to learn and apply, workplace health and safety legislation, regulations, policies, and procedures
- Strong communication skills including interpersonal sensitivity, conflict management, and negotiation abilities
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
