Website & Digital Officer

Primary Responsibilities: Collaborating with units across Council to produce all website projects and initiatives, from establishing purpose, through to production and delivery. Ensure website remains primary point for accurate and up-to-date information for residents. Report on website activity monthly. Maintain email database and distribute eNewsletters, support social media and media functions as needed.

Key Responsibilities

• Manage and deliver all website updates, projects, and digital content from brief to completion.
• Maintain and enhance the organisation’s website, ensuring information is accurate, accessible, and aligned to AA accessibility standards.
• Provide support for the organisation’s internal website and ensure timely updates.
• Produce monthly website performance reports and recommend opportunities for improvement.
• Manage the customer email database and support delivery of eNewsletters and community engagement campaigns.
• Collaborate with communications, design, social media, video and IT teams to ensure consistent messaging and quality digital delivery.
• Assist in maintaining digital contracts relating to web services and eNewsletters.

Essential Qualifications

• Tertiary qualification in website design, development, communications, or a related field.
• Minimum 5 years’ experience in website management or online services.
• Experience with major CMS platforms, HTML and CSS.
• Experience in customer engagement and working with stakeholders to achieve outcomes.
• Strong time‑management skills and ability to handle multiple projects concurrently.

Essential Skills & Experience

• Strong written and verbal communication skills.
• Demonstrated experience using Google Analytics and improving SEO.
• Experience building and sending eNewsletters.
• High level research, copywriting, editing and content‑creation capability.
• Strong stakeholder engagement and organisational skills.
• Ability to learn new software and digital tools quickly.
• Demonstrated creative problem‑solving and critical‑thinking abilities.
• Strong attention to detail.
• Current Class C driver’s licence.

Desirable

• Graphic design experience (image editing, visual content creation).
• Understanding of online marketing and brand awareness development.
• Experience reviewing or maintaining digital contracts or agreements.

If you are interested in this role, please apply now or contact Andrew.murphy@Chandlermacleod.com

  At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion