We are recruiting on behalf of a well-established automotive retail business in Cranbourne, a leading provider of premium automotive products and services with a strong local presence and a reputation for exceptional customer service. They are committed to safety, innovation, and community engagement, and are looking for a motivated individual to take on this leadership-focused role.
About the Role:
This is a dual-focused role, combining hands-on customer service and sales responsibilities with team management. You will lead the sales floor, ensure smooth daily operations, and guide a small team to deliver exceptional service. Daily tasks include assisting customers, managing enquiries, converting interest into sales, maintaining inventory, and supporting workflow coordination. This role offers a fantastic opportunity for career progression in a dynamic retail environment.
Key Responsibilities:
- Manage the sales floor, ensuring high standards of presentation, organisation, and customer service
- Lead and support team members to achieve sales targets and maintain excellent service standards
- Provide outstanding customer service, including assisting with enquiries and product recommendations
- Handle cash and point-of-sale transactions accurately
- Maintain inventory, support stock management, and coordinate daily operations
- Build strong customer relationships to drive repeat business
- Support team training and development
- Proven experience in customer service and sales, ideally within a retail or automotive environment
- Strong leadership skills with the ability to manage a small team effectively
- Excellent communication and interpersonal skills to engage with customers and staff
- Strong numeracy skills and attention to detail
- Organised, proactive, and able to manage competing priorities
- Australian citizenship or permanent residency is essential
- Automotive industry experience preferred but not required
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
