About the RoleAs an Energy Response Consultant, you’ll be the friendly and knowledgeable first point of contact for our residential customers. You’ll handle a range of inbound enquiries, build genuine rapport, and provide solutions that meet customer needs — all while representing one of Australia’s most trusted energy providers.
What You’ll Be Doing
- Managing a variety of inbound customer calls across account enquiries, payment assistance, concessions, billing, and more
- Providing exceptional service and resolving enquiries in a professional, customer-focused manner
- Proactively promoting EnergyAustralia products and services through upselling and cross-selling
- Using effective communication, active listening, and empathy to build strong customer relationships
- Handling objections confidently and offering tailored solutions
- Following regulatory and compliance requirements on every call
- Managing your time, schedule and breaks effectively
- Participating in coaching sessions, team huddles, and continuous development
- Experience in customer service and/or sales roles (1–2 years desirable)
- Demonstrated ability to sell products or services
- Strong communication skills and a natural ability to build rapport
- High attention to detail and ability to follow processes accurately
- Self-motivation, proactive attitude, and willingness to learn
- Ability to adapt to changing industry requirements
- Competent computer skills, including Microsoft Teams and Outlook
- Typing speed of at least 35 wpm with 95% accuracy
- High School Certificate (or equivalent experience)
- We are seeking candidates who are bilingual for this recruit for some of these vacancies - please make it clear on your application if you are fluent in reading, writing and speaking Cantonese, Mandarin or Arabic.
- Must be able to commence Monday 4th May 2026 for a 6-week training block in Geelong (Monday to Friday)
- Post training you must be available to work a hybrid model (Tuesday and 1 other day in the Geelong office at the leader’s discretion – the only exception for this is that the Bilingual candidates have the option of being based in Melbourne CBD post training due to the availability of supports there for the language skillset)
- No holidays or leave planned for the first 3 – 6 months
- Be available to work a full time rotating roster Monday – Friday between the hours of 8am – 5:30pm (there is no part time or flexible hours available due to the nature of this role)
We’re committed to providing an inclusive culture so our people can bring their whole selves to work and have a sense of belonging. From our PRISM network that creates a positive culture for LGBTI employees to our Reconciliation Action Plan that has commitments to strengthen relationships with Aboriginal and Torres Strait Islander people and organisations, it’s a workplace where everyone’s welcome. We offer; ·
- Dynamic Team Culture
- Balance Life and Work through our Flexible Ways of Working
- Competitive salary
- Quarterly Incentive program
- Discounts on your energy bills for you, your friends and family
- Recharge and relax with one extra day of leave each year (we call them recharge days)
- Volunteer days off to help charities make a difference through volunteering
- We offer 20 weeks paid parental leave that’s completely gender-equal
- State-of-the-art offices with stunning water views in Geelong and the Melbourne location is only 3–4-minute walk from Southern Cross station
If you’re ready to ‘ light the way’ towards your next career move, click the 'Apply’ button & complete the online application form.
***Please note only shortlisted candidates will be contacted, as we are expecting a high demand for these positions, all applications will only be accepted and managed through online applications***
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
