Full-Time | Labour Hire (8-Month Contract)
Up to $48.74 /hr + GST
50 / 50 Hybrid
Immediate Start Available
About the Role We are seeking a Customer Service Officer to join a busy Development Services environment within the utilities sector.
This role combines customer service and technical administration. You will support customers with development and plumbing-related applications, ensuring accurate processing, timely outcomes, and a strong customer experience.
This is not a purely administrative role. It requires the ability to work with technical information and develop knowledge of development-related processes.
Key Responsibilities
- Manage development and plumbing-related customer enquiries
- Process and assess customer applications with accuracy and attention to detail
- Support plan stamping and basic development requirements
- Deliver customer service via phone, digital channels, and face-to-face interactions
- Resolve customer issues and coordinate with internal stakeholders
- Maintain accurate records across internal systems
- Support continuous improvement in customer service and internal processes
- Experience in customer service, administration, or contact centre environments
- Strong verbal and written communication skills
- Ability to manage competing priorities in a high-volume environment
- Strong attention to detail and time management skills
- Proactive, solution-focused approach
- Willingness to learn technical concepts relating to development and plumbing
- Exposure to development, construction, utilities, or infrastructure environments
- Ability to interpret basic building or site plans
- Experience using CRM or enterprise systems such as TechOne or similar
- Engagement Length: 8 months (through to 31 December 2026)
- Location: Honeysuckle Office, Newcastle
- Start Date: Immediate
- Rate: Up to $48.75 /hr + GST (inclusive of all fees and charges)
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
