CBD Location
6-Month Contract | Full-Time Hours
$35-$40p/h + super
We are seeking a confident and customer-focused Customer Relations Officer to join a fast-paced team within a dynamic environment. This is an excellent opportunity for someone who thrives on communication, problem-solving, and delivering high-quality service to the general public.
About the Role
This role is primarily phone and email-based, managing a high volume of enquiries from the public. You will be responsible for handling feedback, resolving complaints, and ensuring a positive customer experience across all interactions.
The position will commence full-time onsite for training, before transitioning to a hybrid working model.
Key Responsibilities
- Manage inbound enquiries via phone and email in a high-volume environment
- Respond to customer feedback and complaints with professionalism and empathy
- Provide accurate information and support to members of the public
- Liaise with a broad range of internal stakeholders to resolve enquiries
- Navigate multiple systems efficiently to capture and update information
- Maintain clear and accurate records of all interactions
- Strong written and verbal communication skills
- Experience in a fast-paced, high-volume customer service environment
- Background in complaints handling or customer feedback is highly regarded
- Previous experience within State Government is desirable
- Ability to remain calm, professional, and solutions-focused under pressure
- Self-motivated with strong organisational skills
- Comfortable engaging with a wide range of internal stakeholders
- Positive attitude and a proactive approach to work
- Confident navigating multiple systems simultaneously
- CBD location with hybrid working options after training
- Supportive and collaborative team environment
- Opportunity to build experience within a structured, fast-paced setting
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
