Location: Australia (Brisbane preferred)
Work type: Permanent | Hybrid (remote considered for the right candidate)
About the role
As a Business Process & Enablement Specialist, you will design and embed sector-aligned business process frameworks that support the successful transition to, adoption of, and ongoing effective use of Aurion. This role combines deep payroll and HR process expertise with strong consulting and enablement capability. You will translate complex, real-world HR and payroll operations into clear, scalable, and repeatable future-state processes aligned to Aurion capability. Initially focused on the education sector, you will establish foundational process frameworks and enablement assets that improve readiness, strengthen delivery consistency, and support accurate, compliant payroll outcomes, with scope to extend across additional industries over time.
Key responsibilities
Business process design & advisory
- Design, build, and maintain sector-aligned business process frameworks, initially focused on education
- Analyse HR, payroll, rostering, and compliance processes and translate them into future-state workflows aligned to Aurion capability
- Define process roles, responsibilities, governance checkpoints, and operational controls to support accurate and compliant payroll outcomes
- Ensure process designs align with legislative, award, and EA requirements, as well as industry best practice
- Develop clear, reusable artefacts including workflow diagrams, templates, checklists, decision pathways, playbooks, and operational guidance
- Create business process testing artefacts and acceptance criteria aligned to designed processes
- Ensure artefacts are practical, scalable, and consistently applied across implementations
- Support transition and adoption by clearly articulating process impacts and operational requirements
- Identify business personas and operational roles to inform tailored enablement pathways
- Provide coaching and guided support during implementations to reinforce best-practice process application
- Act as a trusted process advisor across the implementation lifecycle
- Facilitate discovery sessions and workshops to validate needs and design future-ready processes
- Collaborate with delivery leads, consulting SMEs, and product owners to ensure alignment between process design, system behaviour, and sector requirements
- Provide expert guidance to support compliant operations and sustainable payroll outcomes
- Equip internal teams with frameworks, tools, and guidance to apply processes consistently
- Deliver training, onboarding, and knowledge-sharing sessions across consulting and delivery teams
- Mentor consultants on sector-specific nuances and best-practice process design
- Continuously refine frameworks based on delivery insights, regulatory changes, and sector trends
About you
Essential
- Strong payroll and HR expertise, including AU/NZ payroll legislation and award/EA interpretation
- Demonstrated experience designing and documenting scalable business process frameworks
- Proven ability to map complex HR, payroll, rostering, and compliance processes
- Experience creating business process testing artefacts and acceptance criteria
- Strong communication and stakeholder engagement skills, with the ability to simplify complexity
- Ability to work autonomously while collaborating across consulting, delivery, and product teams
- Confidence working in digital, distributed, or SaaS-based environments
- Education sector experience, particularly Independent or Catholic schools
- Hands-on school payroll experience
- Experience with Aurion or similar enterprise payroll platforms
- Background in business analysis and/or change management
- Experience in consulting, professional services, or customer success environments
- Familiarity with Atlassian and Microsoft 365 tools
Why join us
- Play a key role in shaping sector-aligned process frameworks with real impact on payroll outcomes
- Work on complex, high-value HR and payroll process initiatives
- Influence delivery consistency, readiness, and long-term adoption
- Join a collaborative consulting environment with clear pathways into senior consulting or delivery leadership
- Flexible hybrid working, with remote options considered
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
