Business Customer Compliance Coordinator

Business Customer Compliance Coordinator – Labour Hire
Location:  Honeysuckle 
Division: Customer Services
Section: Business Customer Operations
35hr week
Hybrid- 50/50 post training

Hunter Water is looking for a motivated Business Customer Compliance Coordinator to join our team. This role ensures non-residential customer compliance across connection, delivery, discharge, and ongoing management while providing exceptional customer service and technical expertise.

What You’ll Do

• Coordinate and manage compliance activities, inspections, and customer enquiries.
  
  
• Ensure regulatory non-compliances are triaged, managed, and closed per Hunter Water policies.
  
  
• Support technical solutions for trade waste, backflow, and hydraulics applications.
  
  
• Maintain internal systems, documentation, and software tools to deliver timely, professional service.
  
  
• Build strong relationships with customers, stakeholders, and industry partners.
  
  

What We’re Looking For

• Experience in customer support, inspections, or compliance coordination.
  
  
• Strong problem-solving, negotiation, and communication skills.
  
  
• Ability to plan, organise, and manage workflow efficiently.
  
  
• Proficient in MS Office and other business software, Gentrack Velocity
  
  
• Coaching and training experience is highly regarded.
  
  
• Knowledge of water utility operations, building services, and hydraulic, plumbing design is a bonus.
  
  

Why Join Us

• Be part of a team making a real impact on our community.
  
  
• Support a culture of trust, inclusion, learning, leading, and wellbeing.
  
  
• Labour hire opportunity with the chance to showcase your skills in a fast-paced, rewarding environment.
  
  

Other Requirements: Pre-employment medical and criminal background check required.

Apply today and contribute to the delivery of safe, compliant, and sustainable services for our customers.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.