Visitors Service Officer

About the company
As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.
 
About the role
The Visitor Services Officer plays a key front-line role, providing friendly, accurate and engaging assistance to visitors, local businesses and the wider community. This position supports tourism operations, delivers high-quality customer service. This is a casual role offering 10-20 hours per week, with weekend availability required (weekend penalties will apply).

Duties
• Deliver high-quality customer service by responding to enquiries, providing local information, and promoting the region.
• Process cash and card transactions, undertake reconciliations, and assist with accounts payable and receivable tasks.
• Support operations including stock ordering, product sales, administrative duties, and maintaining up-to-date local tourism knowledge.
• Assist with the development of marketing materials, website content, handouts and tourism communications.
 
Skills and Experience
• Certificate III in Tourism or equivalent qualification, with experience in a tourism related industry.
• Strong customer service skills, including face-to-face, telephone and written communication.
• Proven retail or sales experience, including cash handling, reconciliations, and tourism product bookings.
• Proficiency in Microsoft 365 and corporate software, with good design sense for creating branded materials.
• Ability to work independently with strong time-management and organisational skills.
 
Benefits
• Work in a dynamic frontline role promoting and supporting local tourism.
• Opportunity to work closely with local businesses and community groups
• Varied role combining customer service, administration, tourism promotion and local engagement.
 
How to apply
Sound interesting? We would love to hear from you! Click APPLY NOW to upload a copy of your current resume & cover letter, or call Jo Ellerman on 02 6691 9106 for a confidential discussion.