Store Manager

Are you a natural coach and people-focused leader? We’re looking for a Store Manager who brings heart and high performance together—
In this role, you’ll create meaningful connections with customers and team members. You’ll inspire your team to communicate our brand, spark loyalty, and deliver a warm, memorable in-store experience.

What You’ll Deliver
Commercial & Sales Leadership

• Use your commercial acumen to drive sales, boost profitability, and enhance overall store performance.
• Track and report progressive results, sharing insights with leadership and your team.
• Ensure daily plans, budgets, and KPIs are clearly communicated and understood.
• Increase store awareness and traffic through effective local area marketing.
• Execute promotional activities with precision to maximise sales and sell-through.

Customer & Service Excellence

• Create a culture where exceptional customer service comes first.
• Oversee efficient handling of customer queries and resolve issues in line with brand standards.
• Ensure operational tasks never compromise the customer experience.

Operational & Stock Management

• Maintain strong stock integrity and optimise stockroom efficiency.
• Coordinate cycle counts and full stocktakes.
• Partner with inventory teams to support stock accuracy and store performance.

Team Leadership & Culture

• Work with leadership to ensure optimal staffing levels and effective workforce planning.
• Partner with visual merchandising teams to deliver a memorable, welcoming store environment.
• Provide daily leadership, clear communication, and purposeful delegation.
• Address performance and behavioural issues promptly and constructively.
• Coach team members to grow their technical skills and retail capability.
• Foster an empowered, inclusive culture with high motivation and engagement.

You are:

• An experienced store leader with strong retail and commercial expertise.
• A customer-focused influencer
• A confident communicator who uses positive, impactful language.
• A credible role model with integrity, resilience, and an energising leadership style.
• Highly organised with the ability to guide your team through change and shifting priorities.
• Self-aware, open to feedback, and passionate about personal and team development.

 
If the above interests you, and you would like to hear more, apply now or email me at talia.moussa@chandlermacleod.com