Shop Supervisor

Are you a proactive and detail-oriented retail professional with a passion for customer service, food safety, and team leadership?
We’re looking for a Shop Supervisor to lead our retail team and ensure the smooth, safe, and compliant operation of our store. 

About the Role

As a Shop Supervisor, you will be responsible for maintaining and growing the retail shop through exceptional customer service, operational excellence, and adherence to food safety and compliance standards.

You’ll lead by example, support your team, and ensure our customers leave with a positive and lasting impression. 

Key Responsibilities

• Lead daily shop operations including stock control, hygiene, and customer service.
• Supervise and support team members to maintain a positive and productive work environment.
• Ensure compliance with food safety, WHS, and Chain of Responsibility (CoR) requirements.
• Accurately manage register operations and transaction procedures.
• Report hazards, incidents, and support continuous improvement initiatives.

• Previous deli experience from Coles, Woolworths, or IGA is highly desirable.
• Strong decision-making and problem-solving abilities.
• Excellent communication skills - both written and verbal.
• Sound knowledge of retail products and operations.
• Proven customer service skills and a proactive attitude.

• Quick response time and reliability.
• Commitment to company procedures and quality standards.
• Initiative and a positive, team-oriented mindset.
• Professional conduct and time management.
• Ability to separate personal matters from the workplace.

• Be part of a supportive and inclusive team environment.
• Opportunities for career growth and development.
• Employee discounts and benefits.
• Contribute to a business that values safety, quality, and sustainability.
• Weekly Pay