Shop Manager

A leading, Australian poultry business is seeking an experienced Shop Manager to oversee their shop operations. This is a full-time role on a rotating roster, with availability required Monday to Saturday between 8:00am and 6:00pm.

The Shop Manager will be responsible for the management and performance of the shop, leading a team to deliver excellent customer service while maintaining high standards of food safety, hygiene, and operational compliance. The role requires creating a positive working environment, managing staff effectively, and ensuring all processes meet quality and regulatory standards.

Key Responsibilities:

• Lead and manage a team on a rotating roster, fostering a positive culture and high work ethic.
• Ensure compliance with food safety, HACCP, GMP, and hygiene standards, including conducting training, monitoring procedures, and following corrective actions.
• Maintain shop hygiene throughout the day, including cleaning benches, removing waste, and organising stock.
• Monitor refrigeration and freezer units, ensuring product temperatures are maintained and faults addressed promptly.
• Manage stock levels and rotation, ensuring products are correctly labelled, priced, and sold on a first-in, first-out basis.
• Plan and manage daily, weekly, and monthly production schedules to meet customer requirements.
• Monitor labour utilisation, control costs, and manage absenteeism and turnover.
• Achieve KPIs, including delivery targets and budget outcomes.
• Implement continuous improvement initiatives and maintain high-quality standards.
• Conduct regular risk assessments for tasks, equipment, and substances, implementing controls as required.
• Maintain accurate records, including temperature checks, end-of-day forms, and banking.

Skills and Experience Required:

• Demonstrated experience managing teams in a retail or food environment, including shift-based teams.
• Strong knowledge of food safety, HACCP, and hygiene practices.
• Experience managing labour, costs, and operational processes.
• Ability to motivate staff and create a productive, positive work environment.
• Excellent customer service skills with a focus on delivering high-quality service.
• Knowledge of retail product operations and stock management.
• Strong communication skills and the ability to maintain professional standards at all times.

This role is ideal for someone with hands-on experience in a food-related retail environment, who is confident managing teams on rotating shifts while ensuring compliance with food safety and operational standards.


At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.