Service Delivery Coordinator

Service Delivery Coordinator Location: Cardiff NSW
Full-time | Monday to Friday | Permanent

About the Role
Our client, a leading provider of managed services, is seeking a Service Delivery Coordinator to join their team in Cardiff. Reporting to the Service Manager, you’ll play a key role in ensuring smooth customer relationships through phone and email communication. Working closely with the Service Delivery team, you’ll help maintain service excellence and deliver outstanding customer support.

Key Responsibilities:

• Build and maintain positive customer relationships via phone and email
• Handle customer enquiries and provide timely support
• Accurate and efficient data entry
• Collaborate with Service and Admin teams
• Use Microsoft Office Suite effectively
• Comply with health & safety procedures

Skills & Experience:

• Previous customer service experience in an office environment
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Strong PC skills and professional written communication
• Problem-solving ability and attention to detail

Why You’ll Love This Role:

• Permanent full-time position with job security
• Monday to Friday - enjoy work/life balance
• Opportunities for growth and on-the-job training
• Inclusive, supportive company culture
• Work with experienced managers who value your success

Additional Requirements:
Pre-employment checks including references, health screening (drug & alcohol testing), and proof of work rights in Australia.
 

Please include the following in your cover letter:

• How many years' experience do you have as a Customer Service Representative?
• Which of the following statements best describes your right to work in Australia?
• Do you have data entry experience?
• Are you willing to undergo a pre-employment medical check?
• Do you have customer service experience?
• Are you willing to undergo pre-employment drug and alcohol screening?
• What's your expected annual base salary?
• How many years' of experiences in customer services or administration?

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.