Security Service Centre Issuing Officer

Security Centre Issuing Officer
Location: Fremantle & Kwinana, WA
Employment Duration: 12 months with possible extension
Pay Rate: $51.40 per hour flat rate on all hours
Weekly Hours: Monday to Friday - 40 hours per week

Security Service Centre Issuing Officer supports with applications and renewals of Access Cards and Maritime Security Identification Cards (MSIC’s).

Key Responsibilities:

• Ensure the integrity of the Security Service Centre (SSC) and MSIC and Access card processes are maintained in line with Department of Home Affairs’ requirements
• Contacting customers requesting further information
• Processing applications, data entry and Issuing MSIC’s and Access Cards
• Communicate effectively with all customers using tact and diplomacy
• Account for and reconcile all SSC financial transactions
• Assist with the retention of MSIC records and assist with the preparation of reports in line with DHA’s requirements
• Liaison with government agencies/bodies

• Minimum 3 years’ experience in administration / customer service roles with preferance for MSIC or maritime experience.
• Highly developed computer skills and accurate data entry
• Proficient in MS Word & MS Excel and MS Outlook
• Experience in database programs is preferred
• Strong attention to detail
• Self-disciplined and able to meet tight deadlines
• Ability to work dynamically within a small team
• Outstanding communication skills and customer focus
• Ability to work autonomously and collaboratively
• A valid MSIC is highly advantageous
• Strong attention to detail
• Prioritisation and time management skills
• Strong customer service skills