Research Contact Centre Officer

Location: On-site (Collingwood, Melbourne)
Hours: 10:00am – 3:00pm, Monday to Friday
Contract: Now until the end of the school year

We’re seeking a confident and articulate communicator with previous call centre or telephone-based experience to join a dynamic research team working on a large-scale education project. This is a contract role through to the end of the school year, perfect for someone who’s comfortable navigating phone conversations, has strong admin skills, and thrives in a collaborative team environment.

This role is 100% on-site  and you’ll need to be available to work the daily 10am–3pm shift, Monday to Friday.

The Role
Working in a small team and with full training provided, you’ll be the first point of contact for schools across Australia, helping to engage key stakeholders for a major research program within the secondary education sector. This is not a sales role  and you’ll be guiding conversations professionally and respectfully, ensuring you connect with the right people and support their participation in the project.

What you’ll be doing:

• Making outbound calls to schools to recruit participants and identify key contacts
• Steering conversations confidently to ensure you reach the right stakeholder (e.g. principals, deputies, program leads)
• Answering inbound calls and responding to survey-related enquiries
• Accurate data entry and record-keeping in Excel and internal systems

What we’re looking for:

• Previous experience in a call centre, phone-based customer service, or research interviewing role
• A warm, clear, and professional phone manner
• Strong interpersonal skills and the ability to build rapport quickly
• High attention to detail and reliable administrative follow-through
• Proficient in Microsoft Excel, Outlook, Teams and Word
• Excellent written and verbal communication
• A calm, solutions-focused approach with a humble, service-driven attitude
• Ability to work independently and as part of a small team

Please note: To be eligible for this role, candidates must be an Australian Citizen, Permanent Resident, or hold full Australian working rights valid through to early 2026.

Employment is subject to a clear National Police Check and satisfactory reference checks.

Only shortlisted candidates will be contacted.