Rates Officer

Rates Officer

2 March – 21 April
$37.60 + Super per hour
South-East Melbourne | Local Government | Confidential Client
  Full-time hours | Office-based

Are you an experienced Rates, Property or Local Government administration professional? We are seeking two Rates Officers to support a backlog of work created by recent organisational changes. These roles offer an excellent opportunity to step into a busy, collaborative team within a respected council environment.

About the Role
Working as part of the Property & Rates team, you will be responsible for accurate and timely processing of property-related updates, customer enquiries and administrative tasks. Key duties include:

Key Responsibilities

• Process change of ownership, change of address and other property notices within Council’s database.
• Maintain the Name and Address Register and support upkeep of the Rates, Valuation & Property database.
• Provide customer service via phone, email and in-person regarding property and rates enquiries.
• Prepare correspondence and generate accurate written responses.
• Process pension rebate applications, refunds and financial journal adjustments.
• Update property and valuation records with all relevant information.
• Prepare Land Information Certificates, building/planning permit updates, subdivisions, consolidations and create new property records.
• Support ratepayers registering for electronic and self-service platforms.
• Deliver general administrative and clerical support to the team.

• Experience working with property, rates or valuation databases(local government experience highly regarded).
• Strong attention to detail and data accuracy.
• Excellent customer service and communication skills.
• Ability to manage competing priorities and work confidently both independently and as part of a team.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Problem‑solving skills and the ability to follow established guidelines and procedures.
• A current driver’s licence.

• Supportive team environment
• Opportunity to contribute to essential local government services
• Immediate start and stable full-time hours