Logistics Operations

Location: Sydney CBD
Contract: 6 months, with strong potential for extension

Have you ever ordered a product online and wondered how it arrives exactly as promised—fast, accurate, and effortless? Behind every delivery is a detailed network of systems, people, and processes. Join our Direct Fulfillment (DF) team and be part of the operation that makes it all work.

What You’ll Do
As an Operations Specialist, you’ll support Program Managers by analysing vendor and operational data, tracking orders, ensuring labels and shipments are processed on time, and resolving performance issues quickly. You’ll drive improvements that enhance delivery speed, accuracy, and vendor ease of working with the business.


Key Responsibilities

• Conduct deep dives into vendor performance data to identify trends, root causes, and improvement opportunities.
• Direct outreach to vendors to troubleshoot issues and implement scalable solutions that improve delivery accuracy and speed.
• Ensure customer promises are met, including delivery estimate accuracy.
• Design, track, and action proactive metrics for managing daily operations.
• Lead and contribute to continuous improvement initiatives with carriers, warehouses, retail partners, and customer support teams.
• Proactively identify and mitigate operational risks before they escalate.
• Support peak season planning and conduct performance reviews on a daily, weekly, monthly, and quarterly basis.

About You
You’re analytical, curious, and comfortable operating in a fast-paced, detail-oriented, environment. You enjoy digging into data, solving operational challenges, and collaborating with multiple teams to keep things moving efficiently.


Basic Qualifications

• 2+ years of experience in supply chain operations, program management, or a similar operational role.
• Strong Excel skills(pivot tables, charts, lookups, formulas, data cleansing, arrays, etc.).
• Experience using data and metrics to drive improvements.

 
If you're passionate about operations, love solving problems, and want to make a measurable impact, we’d love to hear from you.
 
Email me at talia.moussa@chandlermacleod.com if you have any questions.