Learning Design Specialist
Location
Karingal, Victoria
Category
Office Support
Salary
Posted
26-Oct-2025
Work type
Casual/Temp
Contact
Nimmy De Silva
Reference
178953
Learning Design Specialist
Customer Experience | Operational Excellence
Location:
Hybrid – Melbourne
Contract:
2 weeks (14 days) with potential extension
Start Date:
Must commence by 5 November 2025
Rate:
Market aligned (daily or hourly)
Deliver high-quality learning solutions that enable frontline capability uplift and enhance customer experience outcomes. Design, develop and maintain impactful training programs, aligning with strategic priorities and operational excellence.
Key Responsibilities
- • Design structured learning journeys aligned to capability goals and performance outcomes
- • Develop engaging instructional content including guides, assessments and visual aids
- Analyse learning needs and translate insights into tailored program design
- Collaborate with subject matter experts and stakeholders to validate content and delivery
- Apply human-centred design and adult learning principles to maximise knowledge retention
- Integrate learning technologies and digital tools to enable modern delivery methods
- Evaluate effectiveness of programs using data and performance insights
- Contribute to continuous improvement initiatives and uplift operational performance
- Support training delivery where required to ensure successful implementation
- Maintain awareness of industry trends in capability and learning innovation
- Champion customer-first thinking and organisational values
Skills, Knowledge and Experience
- Minimum 4 years in instructional design or capability development roles
- Experience designing learning in contact centre or customer operations environments
- Certificate IV in Training and Assessment or relevant equivalent experience
- Strong understanding of adult learning theory and instructional design models
- Proven ability to deliver both digital and face-to-face learning solutions
- Proficiency in LMS platforms and learning technology tools
- Strong project management, planning and stakeholder engagement skills
- Demonstrated ability to analyse data and convert insights into capability outcomes
- Ability to work in fast-paced, regulated environments and manage changing priorities
- Advanced computer skills with the ability to manage multiple systems
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
