Injury Management Support Officer

Our local government client is seeking an experienced Injury Management Support Officer to join their Safety & Wellbeing function. This role plays a key part in supporting compliant, effective injury management and return to work outcomes across a diverse workforce.

About the Role
Reporting to the Safety & Wellbeing Coordinator and working closely with the Injury Management Advisor, you will:

• Lodge and manage WorkCover claims within legislative timeframes
• Support end-to-end management of work-related and non-work-related injury cases
• Prepare tailored Return to Work Plans and coordinate rehabilitation programs
• Liaise with WorkCover Agents, treatment providers and internal stakeholders
• Monitor claims costs and contribute to premium management strategies
• Maintain accurate, secure claims files and injury management data
• Prepare injury reports and statistics for internal committees and People & Culture
• Contribute to injury prevention initiatives and continuous improvement

About You
You will demonstrate:

• Experience in injury management, claims management or return to work coordination
• Sound knowledge of the Workplace Injury Rehabilitation and Compensation Act 2013 and Occupational Health and Safety Act 2004
• Strong organisational skills with the ability to manage competing priorities
• Well-developed communication skills and the ability to build effective relationships across all levels
• High attention to detail and strong systems capability
• Professional judgement, discretion and integrity

Desirable:

• Experience within a WorkCover Insurance Agent environment
• Tertiary or Diploma qualification in a related discipline

Mandatory Requirements:

• Working with Children Check
• National Police Check

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.