Head of Operations

Head of Operations

Location:  Newcastle (office-based with remote monitoring)
Contract Type:  Permanent
Hours:  Full-time, Monday to Friday (some weekend work may be required)

A dynamic and experienced Head of Operations is sought to lead and manage the daily operations of a vehicle fleet. This role is pivotal in ensuring the safety, efficiency, and growth of transport services, while supporting cross-functional teams and driving operational excellence.

Key Responsibilities:

• Oversee and coordinate daily fleet operations
• Ensure safe and efficient service delivery across drivers, passengers, partners, and assets
• Support the Customer Service team during staff shortages or emergencies
• Deliver training and coaching to drivers in:
• Safe and efficient driving
• Customer service
• Compliance with internal policies
• Implement and supervise promotional and sales campaigns
• Represent the company in meetings and negotiations
• Expand customer networks and identify new business opportunities
• Prepare weekly and monthly reports and recommend operational improvements
• Collaborate with internal departments to optimise system-wide performance
• Respond to incidents, provide remote support, and maintain accurate logs
• Monitor driver compliance with routes, safety standards, and work hour limits Requirements:
  
  
  • Bachelor’s degree in Business or a related field
  • Minimum 4 years’ experience in transport operations
  • Eligibility for Passenger Transport Safety certification
  • Strong decision-making skills under pressure
  • Professional driving experience (e.g. taxi, rideshare, bus, delivery)
  • Proven leadership in fleet operations
  • Ability to train and mentor drivers
  • Proficiency in email, GPS tracking, and fleet management software
  • Australian Citizenship
  • Valid National Police Check (issued within the last 6 months)
  • Valid and clean Australian Driver’s Licence
  
  Apply online today to be part of a growing and innovative transport operation with a strong community focus! At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
  
  You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.