Gatehouse Administrator

Gatehouse Administrator – Kooragang Island Location $35.10ph + penalties , Newcastle NSW
Engagement: Ongoing casual
Hours: Split shifts, Monday to Friday (occasional weekend and extended hours)

About the Role We’re seeking a reliable and friendly Gatehouse Administrator to join our operations team at Kooragang Island.
In this role, you’ll be the first point of contact for truck drivers entering the site — providing clear directions via radio, coordinating deliveries, completing data entry, and keeping logistics and operations teams informed of truck movements.

This position suits someone with strong customer service skills, a positive attitude, and previous administration experience. You don’t need prior gatehouse or logistics experience — just solid admin ability, attention to detail, and a willingness to learn.

Key Responsibilities

• Provide professional and friendly customer service to truck drivers and site visitors.
  
  
• Use radio communication to direct trucks and manage entry/exit flow.
  
  
• Perform accurate data entry and general administrative duties.
  
  
• Coordinate with warehouse, logistics, and operations teams regarding loads and deliveries.
  
  
• Maintain up-to-date records of inbound and outbound shipments.
  
  
• Assist with gatehouse operations during shipping periods and vessel unloads.
  
  

• Previous administration or customer service experience(retail experience highly regarded).
  
  
• Excellent communication skills and a friendly, helpful manner.
  
  
• Reliable and flexible with the ability to adapt to varying shift patterns.
  
  
• Strong attention to detail and basic computer literacy.
  
  
• Team player with a positive, can-do attitude.
  
  

• Base shifts (Monday to Friday):
  
  
• Morning shift: 5:30am – 11:30am
  
  
• Afternoon shift: 11:30am – 5:30pm
  
  
• Variations:
  
  
• During vessel unloads, shifts may extend to 12 hours(day or night).
  
  
• Weekend work may be required depending on vessel schedules.
  
  
• During peak periods, shifts may extend until 7pm–9pm.
  
  
• Penalty rates apply for all overtime and weekend hours.
  
  Ideal Candidate You’ll enjoy this role if you like variety, take pride in providing great service, and can adapt to changing priorities.
  We’re looking for someone dependable, upbeat, and keen to contribute to a busy logistics environment.
  
  At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
  
  You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.